You only need to register on the website if you want to post comments on the forums, send Fan Messages, to enter competitions or participate in Live Text Chats with the Idols. If you are not registered, you can not do these things.
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don’t agree, that’s fine, but you can’t become a member. To read over the Term and Conditions please click here.
The username you are entering has already been taken. Try another username. It also has to be more than 6 and less than 20 characters.
The password you are entering is not long enough. Your password needs to be at least 6 characters.
The phone number you are entering is not long enough. Try entering your phone number with your area code included (10 digits in total, eg 02 1234 5678)
We want to know which parts of Australia our loyal members are from.
An avatar is a character that you can personalise and use when interacting with the TEN or Australian Idol forums.
No you don’t. If you would like one, head to your personal profile settings. Try to choose one that fits your personality.
Unfortunately you have to choose one of ours for copyright reasons. We hope to provide a wider range in the future.
Have you registered? Seriously, you must register in order to sign in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem.
Click on the Members tab in the top nav and then select the link under Members Login that says "Can't remember your username or password?". Enter your email address and we'll email your username and password out to you. NB: you must enter the email address that you used when you first registered.
First you need to sign in then click on the link in the Masthead that says "Change Password". A pop-up box will be displayed for you to type in your old and new password. When you hit Submit, your passord will be updated immediately.
No but it is recommended. In any case when you close your browser you are automatically logged out.
Occasionally TEN and Roving Enterprises will send out sms/email messages regarding competitions and special offers. You can ask not to receive these, however it’s free and stuff that we think you’ll really enjoy. If you don't want to receive any of these messages, simply change your preferences in your account information.
Click here to read the Forum Code of Conduct
Firstly sign in. It's simple, anyone can do it. Then click on "Forum" from the main nav bar right at the top of the page. You will then see a list of all the groups we have. Pick one that you’re interested in and click on it. Once you’re there, click "new topic", found on the left at both the top and bottom of the forum page. Come up with a subject, something that explains what you're talking about (not "hi guys" or anything like that), then type away. Click submit and you're done.
No, absolutely not. If everyone posted a new topic for everything they wanted to say we’d have a massive collection of very boring conversations. If you want to say something, have a quick scan through the forum that it fits in and see if someone has already said something similar. For example, if you want to say something about a comment that Dicko made in a show, and there is already a topic about that comment, then put it in there. This can be done by just going to the end of the topic and clicking "add reply".
No, you can't. Like any social situation, there are simple rules that you should follow. Don't abuse people. Don't swear. Don't give out personal information. Don't discuss anything that is illegal. It's mostly common sense, but there are always bad apples. If you see them, make sure you report them by clicking "report abuse", that way they can be warned or banned, and the post can be removed.
Only if you're going to be careful about what you say. Written text doesn't take into account tone of voice, so sometimes people take things out of context. If you disagree, say so, but under no circumstances may you attack the person. This will be dealt with swiftly by administrators and moderators, and if you see this activity happening ensure you report it ASAP.
No. Editing causes difficulty for our moderators and we can not allow editing.
At the moment yes, however it is possible for admin to create forums which do not allow users to create new topics, some also do not allow users reply to existing posts, and some even do not let users read the forum at all. This may or may not be used in the future, but be aware it is possible.
No. This is unfortunate, but due to copyright issues we cannot allow images be included in anyone's post, and the only way to do this is to disable html.
They are used to convey emotion. When you type a message, you don't see the person's mannerisms or tone of voice, meaning some messages can be misinterpreted. Smileys help avoid this to a certain extent. Click the button for the smiley that you want on the left of the screen and it will be inserted into your message.
Nope. Don't get me wrong, we'd love you to, but there are two problems. Firstly, the images may be inappropriate, and secondly even if they're completely fine and relevant, we will probably not own the copyright in the image. This may be alright for some websites, but for us unfortunately it isn't. If you really want to post an image, you can include a link to the site that image exists on, but it must be completely appropriate. Anything inappropriate will be deleted and you may receive a warning or even be banned. If you discover someone who has done this, please report them to us by clicking "report abuse".
It means it's been officially closed. No longer can anyone post anything in it anymore. This may be for a number of reasons, and when it occurs the reason will be posted by the administrator as the last post before it is closed.
All communities have rules, and all rules need to be enforced. We certainly hope that you will hardly have to see any administrators or moderators, but unfortunately there will always be some bad eggs that spoil it for everyone. To make life easy,please abide by what the admin/moderators say.
There is a big difference. If you disagree with someone, tell them, but do not attack them personally. Discussion is great, even if people start to get a little passionate, as long as only the issues are attacked and not the person.
This is a fine line, and it will be up to the admin/moderators to decide. If another site is relevant to discussion then sure, post away, however anything that is seen as being an advertisement will be removed. Please use common sense and accept the decision of admin/mods.
This is another copyright issue unfortunately. If you see an interesting article, simply post a link to it. Then once you've read it, head on back and discuss what you've read. You unfortunately can't post a whole or any part of an article on our forums.
Wrong! If you do this, often the discussion has moved on, and you may look silly as a result. Make sure you read everything that was posted recently so that you are up to date with the conversation.
A spoiler is information that gives away something that happens in an episode of a TV program that hasn't been shown in Australia yet, or some other media that has not yet been published in Australia. Most people don't want to know what’s happening in future episodes or releases, but prefer to see it as it happens. You have to be very careful about posting spoilers, see below.
Spoilers are fine, so long as they are posted in a topic that has the word SPOILER in capital letters in the topic title. Do not under any circumstances post a spoiler in any other topic. If you do, you will be warned or even banned and the post will be removed.
No. As this is illegal activity, we cannot allow people to tell other people how or where to obtain pirated copies of movies/shows/games etc.
No he/she's not, and no you won't. It is a fundamental rule of the forums that all communication between you and moderators are not to be discussed on forums.
The topic was removed for a reason. If you do this, not only will it be quickly removed again, you will also receive the wrath of the moderators.
The only exception to this is if the topic started off by following the rules, but then went off on a tangent and became a problem topic. If this is the case, you can start a similar topic with a similar subject however be very careful that it doesn't go down the same path as before.
No you can't. Like communication with moderators, any communication between two members of the forum via the personal messaging system is not to be made public.
If this is the case, send a moderator a personal message explaining what was said and they'll deal with it.
In the wonderful world of the world wide web, capitals is seen as shouting. To see the effect this will have, print your post, find the nearest person and read it out while shouting.
Discussion forums allow you to share ideas, opinions and information quickly and easily. Organized by threads in an easy-to-follow format,discussion forums are designed so you can quickly locate information, find other knowledgeable users and participate in conversations.
The content in the forums is structured as follows:
Forum Categories: Categories represent a collection of forums as well as
other categories. Often, categories are used to organize forums into a
tree structure so members can find the right discussions more easily.
Forums: Forums are the areas where individual discussions take place as
a listing of threads.
Threads: Threads are the discussions that consist of one or more
messages displayed as a list, or in a tree structure of messages and
Messages: Messages are the individual discussion posts made by community
Replies: Message replies are posts in response to other messages and are
organized in a flat or threaded mode.
To start a new thread, choose the appropriate forum and select Post New Thread. Type your thread header in the subject line and type a message in the message box. Before you are about to post, you can spell check your message by clicking on Spell Check. You can also choose to watch the thread (which will add it to you watch list, and allow you to receive email notifications when new posts are made) by clicking the Watch This Thread box.
When you are satisfied with your message, you can preview your message to see how it will appear when posted by clicking on Preview. Or you can post your message without previewing it by clicking Post Message.
To post a reply to a thread, select the reply icon next to the message you would like to reply to. If you want to respond to specific text from the original message, click on Quote Original, and that will add the text from the original post in your message.
To create or update your profile, click on Your Control Panel. Your profile, forums preferences and watch settings may be set from here. To edit these settings, fill in your updated information, then click Save.
To view the profile for any user who has posted to the forums, click on their username wherever you see it as a link. You can also search for their username or ID using the search feature.
From the main page of the discussion forums, type your term(s) into the search box, select which forum(s) you want to search, and click the Go icon.
When you are in a Forum page, you can click on Search Forum to use an advanced search page where you can narrow your search by specifying a date range or filtering by username.
A watch notifies you by email if the thread you are interested in has been updated.
To add a thread to your watch list, click on the "Watch This Thread" link at the top of the thread page. Click on Stop Watching Thread to end the email notifications. After 30 days, inactive watches automatically expire. You can also watch forums, categories and users. For example, when a new message is posted in a forum you're watching then you'll be notified by email.
To see the current list of watches, click on "Your Control Panel" then "Watches". From this screen you can choose to receive email
notifications when new posts are made. Just click on Add Email Notification next to the thread for which you want to be notified.
To format your message text, there are three buttons for Bold, Italics and Underline. Clicking on these buttons will add tags to the message field.
For example, typing: "This is [b]bold[/b] text, and this is [i]italicized[/i] text" will appear as "This is bold text, and this is
italicized text" once you post the message
To check the text of your message for proper spelling, just click Spell Check on the post screen.
If our spell check dictionary doesn't recognize a word in your message, it will appear in a box. You can correct it yourself by simply typing over what is displayed. If the dictionary has any suggestions, you will be able to see them in the suggestion box.
To choose one of the suggestions, simply select the suggestion you'd like to use and click on the Change button for each of the words you would like changed.
When you are finished checking your entire message, click on Post Message to save your changes and post the message with your spelling corrections. If you want to continue editing your message, hit Go Back or Edit to return to the post message area.
In order to filter through the general discussion "noise", users have the option to flag their post as a question. This provides the community
a visual clue to the fact that the poster is wanting an answer to their question. The poster is able to see their open & resolved questions
through their profile.
When a community member posts a questions, other members are able to post an answer. In some cases, the answer is just some hints, or helpful information to aid the poster in resolving this issue. This is classified as a "Helpful" post. In other cases, a community member will post the specific answer to the original questions. This is classified as a "Correct" post. The originator of the post will be able to flag
each response as either "Helpful" or "Correct", or not to flag a response at all. The originator of the post will also be able to "close
the loop" on the question by flagging the entire post as answered, which provides a visual clue to the community members.
They are right. you are wrong.
Ah! They are right. you are wrong.
No, an age limit has been set for a reason, most likely to do with redeeming the prize. Ask your parents to enter instead!
If you are a major winner you will be contacted by phone and/or mail. We will also advertise major competition winners on the website after the draw so check back regularly for winner announcements. Also winners of prizes over $100 are published in The Australian Newspaper within 14 days of the draw. Check the individual T&C for the exact publication date.
Yes you do. All of the competitions on the Idol website are exclusively open to our members only. To enter, simply register with the website and log on to access the competition entry button
No, all of our competitions have set Terms and Conditions which state the number of times a member can enter on any given day. You might have just reached your daily limit so come back tomorrow and enter again!
Yes you can all enter but in some cases there may only be one prize allowed per household. Check the individual T&C for more details.
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don’t agree, that’s fine, but you can’t become a member.
To read over the Term and Conditions please click here.
Have you registered? Seriously, you must register in order to sign in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem
Go to the Forgotten Password page on the web site and enter your email details to get a new password sent to your inbox.
First you need to sign in. Go to the Change Password page and type in your old and new password.
Firstly, congratulations on making it this far. Due to the large amount of video and high-resolution images we're providing on the site, we recommend you have some form of broadband Internet to use the site as intended. If you have a slow connection but are committed, you can still use the site but you will have to have some patience.
Click tools -> internet options, then click on the advanced tab, scroll down to multimedia, and untick "show pictures". This way it will be a little quicker, but it will also mean you don’t get to see images.
There are many other reasons why this might be the case. The site may be experiencing excessive demand or the servers may be having issues. It may also be a problem with your Internet connection. Whatever the case, if the problem is at our end we will no doubt be fixing it as best we can, however if it is a recurring problem then pop it into the feedback topic in the contact us forum and we'll do our best..
Cookies are small text files used by your web browser that store information that allows your computer to recognize you and keep track of which sites you visit. It has also been referred to as a computer installed memory system. While they don't hold any personal information or registration details, they can assist you in filling out subsequent registrations and membership applications.
In Internet Explorer:
-Select tools in your browser menu
-Choose Internet options
-Select the security tab
-Select custom level
-Under cookies, make sure the 'Enable Radio' button is checked
-Make sure the box 'Accept Cookies from Sites' is selected
In Internet Explorer:
-Select tools in your browser menu
-Choose Internet options
-Select the security tab
-Select custom level
-Under Scripting, make that the 'Enable Radio' button is checked
-Under the tools menu select options.
-In the options window select the 'content tab' (It has a globe icon associated with it)
Macromedia Flash Player allows you to view content such as movies, animations and other Web experiences created with Macromedia Flash.
-Internet Explorer 6.0 or Internet Explorer 7.0, Firefox 2.0
-Cookies must be enabled.
-Flash must be installed
We also recommend a broadband service such as ADSL/Cable Internet/Wireless Internet due to the volume of video content on the site. If using a dial-up Internet service, we recommend you get sound advice from a professional or the computer geek kid next door.
I have received a "Sorry, this video doesn't seem to be available" message.
The media that you have requested is unavailable or no longer exists.
What software do I need to watch videos?
You will need the following software installed on your computer:
• Internet Explorer 6.0 or above, Firefox 1.5 or above, or Safari 2.0 or above
• Adobe Flash Player 9.0.115 or above
• Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X or Linux
Buttons on my media player don't work.
Refresh the page that the media player is on.
I have received an "Authorise error" message.
There has been a problem trying to authorise your view of this media. Please check that you are connected to the internet and try restarting your browser. If this error persists please contact support.
I have received a "Service Error" message.
There has been a problem connecting to the server. Please check that you are connected to the internet and try restarting your browser. If this error persists please contact support.
I have received a "Seek failed" message.
The player was unable to go to the part of the media that you have requested. Please first try refreshing the page and then restarting your browser. If this error persists please contact support.
I have received a "Stream Connection Error" or "Stream Media Error" message.
There has been a problem trying to connect to the streaming server to download the media. Please check that you are still connected to the internet and try restarting your browser. If this error persists please contact support.
I have received a "Sorry an error has occurred" message.
Something unexpected has happened. Please refresh the page. If this error persists please contact support.
I have received a "Sorry, this content is only available in 'X' " message.
Due to licensing requirements, media is only available in certain countries. If you believe you should be able to view the media please contact support.
The video keeps buffing / The video is jumpy.
Constant buffering is normally caused by your internet connections bandwidth. Here is a list of suggested solutions:
• Make sure that there are not any other applications hogging your internet connection such as bit torrents or other streaming videos.
• Test your connection speed using http://www.speedtest.net/. The media player requires a download speed of at least 128Kb/s to run a low quality stream.
• Change the quality setting on the media player. Lower quality videos do not use as much bandwidth.
• If your connection speed appears to be fine it could be being caused by another application using all of the CPU resources on your computer. Try closing other application that you have running.
If I have 2 monitors why can't I run full screen on one and work in the other screen at the same time?
This is currently a limitation with the Adobe Flash Player. You can maximize the pop out player instead. This will achieve a similar effect and allow you to work on the other monitor.
I can't hear any sound.
There can be many reasons why you may not be hearing any sound, here is a list of suggested solutions:
• Check that the media payer has not been muted and that the volume is turned up high enough. You are able to change the volume on the media player by clicking on the speaker icon and moving the slider. A speaker with a line through it indicates that the media player has been muted.
• Check that your computers sound has not been muted. On windows click on the speaker icon in the bottom right corner of your screen in the system tray. On Mac click the speaker icon located in the top right hand corner of the screen.
• See if you are able to hear sounds from another application such as iTunes.
• Try restarting your browser.
• Upgrade flash, go to the Install Adobe Flash Player page and follow the instructions.
It's telling me to install/upgrade flash.
To install or upgrade flash go to the Install Adobe Flash Player page and follow the instructions.
I can't see the media player.
The media players requires flash version 9.0.124 or higher. To see what version of flash you have installed go to the Version test for Adobe Flash Player page, follow the instructions on this page or go to Install Adobe Flash Player to install or upgrade your flash player.